Seller
RAINY HOUSE LIMITED
Business address
1508 Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
Operating Officer
紀 佰城
Website
Product prices
Product prices are displayed on the individual product pages.
Shipping charges
Japan, excluding Hokkaido, Kagoshima and Okinawa: JPY 800. Free shipping on orders of JPY 5,000 or more.
Hokkaido, Kagoshima and Okinawa: JPY 3,100. Free shipping on orders of JPY 12,001 or more; JPY 3,100 applies to orders of JPY 12,000 or less.
South Korea: KRW 6,000. Free shipping on orders of KRW 90,001 or more; KRW 6,000 applies to orders of KRW 90,000 or less.
Payment and delivery information
Available payment methods and your order total are displayed at checkout. For delivery information, please see our shipping policy. For questions about an order, email info@rainydesign.cc and include your order number.
Returns and refunds
Return requests must be made within 14 days of receiving the goods. Please see our returns and refunds policy for eligibility, instructions and return shipping costs.
Payment deadline
Please complete payment within 24 hours of placing your order. Immediate payment methods, such as credit cards, require payment during checkout.
Dispatch and estimated delivery
Orders are usually dispatched within 3 business days after payment is confirmed. Estimated delivery to Japan and South Korea is 7–14 business days after dispatch. Customs clearance, holidays, weather and other delivery conditions may cause delays. Please see our shipping policy for details.
Customer support
Email: info@rainydesign.cc
Please contact us by email or website message. Japanese-language message support is available.
Support hours: 10:00–22:00.