Operator and scope
Rainy Design (rainydesign.cc) is operated by RAINY HOUSE LIMITED. These Terms and Conditions apply to browsing this website, purchases and related services. Please review these terms and our shipping, returns and refunds, and privacy policies before using the services.
1 Online store use
Use the services in accordance with applicable law. Unlawful use, infringement of others’ rights and transmission of viruses or harmful code are prohibited. Minors should obtain a parent or guardian’s consent where required.
2 General conditions
We may restrict services in accordance with applicable law where unlawful or fraudulent use is identified. Unauthorised copying, resale or misuse of the services or website content is prohibited. Payment information is processed through payment service providers.
3 Accuracy of information
We aim to keep information accurate and current, but errors or delays in updates may occur. Historical information is provided for reference. Please contact us before ordering if you need clarification about a material detail.
4 Changes to services and prices
Product prices, availability and services may be updated. Please check the prices and conditions displayed when ordering. Accepted orders will be handled in accordance with applicable law and the conditions communicated to you.
5 Products
Product pages describe materials, sizing, prices and available options. Screen settings may cause colours or appearance to differ from the actual goods. Quantity or destination restrictions may apply to particular products. Please review our returns and refunds policy.
6 Order and account information
Provide accurate and current contact, billing and delivery information. We will contact you using the details supplied if an order is affected by incorrect information, suspected fraud or availability issues. Keep your account information secure.
7 Payment and delivery
Please complete payment within 24 hours of placing your order. Immediate payment methods, such as credit cards, require payment during checkout. Orders are usually dispatched within 3 business days after payment is confirmed. Estimated delivery to Japan and South Korea is 7–14 business days after dispatch; customs and other conditions may cause delays. See our shipping policy for details, charges and free-shipping conditions.
8 External tools and links
We may provide access to third-party tools or websites. Review their providers’ terms and privacy notices before using them. Questions about third-party content should be directed to the relevant provider.
9 Reviews and submissions
Provide accurate information in reviews and submissions and respect copyright, trademarks, privacy and other third-party rights. Unlawful, harmful, discriminatory or misleading submissions are prohibited. Publication and handling of submissions follow applicable law and the conditions provided when submitting.
10 Personal information
Our separate privacy policy explains the collection, use, sharing and retention of personal information and your rights.
11 Errors and corrections
We will correct identified errors in prices, descriptions, shipping charges, delivery estimates or availability. If an error affects your order, we will contact you and handle it in accordance with applicable law.
12 Prohibited uses and intellectual property
Unauthorised access, fraud, false information, improper collection of personal information, interference with security features and infringement of intellectual property rights are prohibited. Please review our separate intellectual property rights page.
13 Service availability and responsibility
Communications, maintenance or circumstances outside our reasonable control may interrupt or delay services. Responsibility is determined under applicable law. These terms do not limit statutory consumer rights or liability that cannot lawfully be excluded.
14 Handling violations
We will review relevant facts and handle breaches of these terms or infringements of third-party rights in accordance with applicable law. Responsibility for resulting losses or costs is also determined under applicable law.
15 Severability
If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
16 Ending use
You may stop using the website. We may restrict unlawful or fraudulent use in accordance with applicable law. Existing payment, return, refund and other rights and obligations remain governed by the relevant conditions and law.
17 Terms and related policies
These terms and related policies set out the conditions for using our services. Please also review any separate conditions specified for a product or order. Any inconsistency will be handled without prejudice to your statutory rights.
18 Updates and contact
Updates to these terms will be published on this website. Please check the current version. For questions about orders or services, contact info@rainydesign.cc. Japanese-language message support is available. Support hours: 10:00–22:00.
Related policies
Shipping policy | Returns and refunds | Privacy policy | Intellectual property rights
Operator
RAINY HOUSE LIMITED
1508 Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
rainydesign.cc
info@rainydesign.cc